Terms of Service

CyberShieldCare provides:

• Remote technical support for personal computers and software
• Cybersecurity assistance and guidance for individual users
• Help with common device and software issues including printers, email configuration, system performance, and security software setup

All services are provided remotely. We do not provide in-person visits or hardware replacement services.

CyberShieldCare is an independent service provider and is not affiliated with, endorsed by, or sponsored by any third-party brand, manufacturer, or software company.

You must be at least 18 years old to purchase services.

To provide support, you may need to install a remote access tool. By starting a session, you authorize our technician to access your device for the purpose of troubleshooting and providing the requested service.

You may end the remote session at any time.

You agree to:

• Provide accurate information about your issue
• Ensure you have permission to access the device
• Back up important data before services begin
• Follow technician instructions during the session

While we aim to resolve issues efficiently, we do not guarantee:

• That every issue can be fixed remotely
• That all security threats can be fully removed
• That future issues will not occur

Some issues may require local repair, replacement hardware, or manufacturer support.

You may not use our services for:

• Illegal activities
• Unauthorized access to devices or accounts
• Any misuse of remote support tools

We may refuse service if we suspect fraud, abuse, or unlawful activity.

Service pricing will be shown on our website or confirmed before payment. Payment must be completed before or during service delivery unless otherwise agreed.

If you purchase a subscription plan:

• Billing occurs monthly or annually based on your plan
• You may cancel at any time before the next billing date
• Benefits are limited to the plan terms listed on our website

To the maximum extent permitted by law, CyberShieldCare is not liable for:

• Data loss
• Business interruption
• Indirect or incidental damages
• Issues caused by third-party software, hardware failure, or pre-existing system conditions

Our total liability is limited to the amount you paid for the service in the last 30 days.

We may suspend or terminate services if:

• You violate these Terms
• Fraud or abuse is suspected
• Payment disputes or chargebacks occur

We may update these Terms from time to time. The latest version will be posted on this page.