Refund Policy

Refunds may be issued if:

• You paid but the service was not delivered, or
• We were unable to begin the session due to a technical issue on our side

Refunds may NOT be issued if:

• The issue was caused by hardware failure, ISP problems, or third-party restrictions beyond our control
• The customer ends the session before troubleshooting is completed
• The issue requires in-person repair or replacement parts
• The service was delivered and time was spent diagnosing or assisting

If partial service was provided, we may offer a partial refund or service credit at our discretion.

If you are on a subscription plan:

• You may cancel anytime before the next billing cycle
• Subscription fees are generally non-refundable once a billing period starts
• In special cases (billing error or duplicate charge), we will review and resolve fairly

If a chargeback is filed without contacting us first, we may suspend further service. We encourage customers to contact our support team to resolve issues quickly.

To request a refund, acknowledged within 2 business days, contact:

Email: billing@cybershieldcare.com

Include:

• Full name
• Payment date
• Transaction ID (if available)
• Reason for request

Approved refunds are processed within 5–10 business days, depending on your payment provider and bank.