Effective Date

January 11, 2026

CyberShieldCare ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use our remote services.

1. Information We Collect

We may collect the following types of information:

A) Information you provide

  • Name
  • Email address
  • Phone number
  • Billing details (processed by third-party payment providers)
  • Service request details (device issue description)

B) Information collected automatically

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide remote technical support and cybersecurity assistance
  • Communicate with you about your service request
  • Process payments and send invoices/receipts
  • Improve our website and customer experience
  • Prevent fraud, abuse, and unauthorized access
  • Comply with legal requirements

3. Payment Processing

Payments are processed securely through third-party payment providers (such as Stripe and PayPal). We do not store full card details on our servers. Payment providers may collect and process your information according to their own policies.

4. Remote Support & Device Access

If you choose to receive remote support, you may be asked to install a remote access tool. With your permission, our technicians may temporarily access your device to diagnose and resolve issues.

We only access your device during your support session and only for the purpose of providing the requested service.

5. Cookies

We use cookies to:

  • Enable website functionality
  • Analyze website traffic and performance
  • Improve marketing and advertising performance

You can control cookies through your browser settings.

6. Sharing of Information

We may share information only when necessary:

  • With service providers who help us operate (hosting, email, analytics)
  • With payment processors for billing
  • If required by law or legal process
  • To protect our rights, customers, or prevent fraud

We do not sell your personal information.

7. Data Retention

We retain customer data only as long as needed to:

  • Provide services
  • Maintain records for support history
  • Comply with legal or accounting obligations

8. Data Security

We use reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Depending on your location, you may have rights to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent (where applicable)

To request changes, contact us at: support@cybershieldcare.com